POSITION: Laboratory Director
POSITION SUMMARY: Responsible for directing technical activities of assigned clinical laboratory areas. Develops departmental policies and procedures, along with new technical procedures and ensures laboratory personnel maintain current knowledge of laboratory techniques, procedures, and equipment operation. Ensures high quality patient care as well as adherence to regulatory agency standards by developing and managing maintenance of departmental quality control programs.
POSITIONS SUPERVISED: All clinical and administrative staff in the Laboratory Department, including Laboratory Supervisor
ESSENTIAL FUNCTIONS AND JOB RESPONSIBILITIES:
a. Assists in the day-to-day operations of the laboratory with respect to service, routine staff issues, and technical consultation.
b. Ensures daily operations facilitate safe and efficient patient care.
c. Demonstrates expertise in all aspects of blood and specimen procurement, including venipuncture fingure sticks, and other procedures as required.
d. Provides day-to-day supervision of laboratory testing personnel and general laboratory operations to ensure acceptable levels of analytic performance are maintained and that laboratory results generated are of high quality.
e. Ensures that laboratory staff follows all written protocols for specimen collection, processing, and test analyses, result notification, quality control, and maintenance. Takes appropriate disciplinary steps when the above does not occur.
f. Coordinates comprehensive training for all new laboratory employees ensuring that they are proficient in general laboratory operations and assigned workstations prior to independent testing.
g. Works with administration and staff in addressing opportunities identified through Patient Satisfaction survey efforts.
h. Initiates and facilitates appropriate regular team meetings to ensure communication and understanding of practice and organizational goals.
i. Builds the morale and strength of the team.
j. Manage the ongoing processes and preparation for the successful completion of the CLIA survey and other quality assurance surveys.
k. Implements Laboratory Competency Program that evaluates and documents the competency of all testing personnel and assures that staff is competent to perform test procedures and report test results promptly, accurately, and proficiently, in accordance with CLIA regulations.
l. Implements and takes appropriate steps to ensure that current laboratory quality control procedures result in acceptable levels of analytic performance throughout the entire testing process.
m. Manages the development and implementation of laboratory Quality Assurance initiatives.
n. Exhibits a high level of judgment and expertise in all areas of the laboratory so that problems that arise are identified and resolved effectively. Management is notified and kept abreast of any ongoing issues.
o. Schedules work shifts, vacations, and other time off for employees and ensure adequate coverage in the laboratory at all times.
p. Completes and delivers annual Employee Performance Reviews in a timely manner.
q. Proactively identifies potential operational improvements that will enhance the efficiency and delivery of laboratory services.
r. Accomplishes assigned tasks/projects/responsibilities in a timely manner consistent with expectations.
s. Demonstrates a high level of professional and leadership skills. Uses these to assist and support coworkers and clinic objectives.
t. Assists in development of goals and initiatives to further laboratory customer service initiatives, potential growth, and general Clinic objectives.
u. Exhibits computer systems knowledge and proficiency as necessary to perform job functions.
v. Demonstrates the attitudes and behaviors of The South Bend Clinic Service Standards.
w. Performs other duties as assigned when appropriate.
x. Adheres to HIPAA guidelines set forth in Clinic policies and procedures.
Bachelor’s degree along with MT-ASCP certification and a minimum of 5 years of managerial experience or equivalent is required.
Knowledge, Skills, and Abilities:
Must be able to multi-task and must be very detail oriented. A high level of subject, procedural, and analytical knowledge is required in order to interpret data, provide guidelines for operation in unprecedented situations, and propose solutions to difficult problems and to provide expert consultation. Must be able to effectively utilize interpersonal and management skills and operate with a clear understanding of the clinic organizational structure. Must possess a high level of verbal and written skills in order to communicate effectively within the organization.