The South Bend Clinic

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Collections Assistant

Collections Assistant

US-IN-South Bend
Location : Name 
Business Office
Business Office
Monday-Friday 8:00 am to 3:00 pm
0.8 (64 Hours)

More information about this job

Job Description

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POSITION:  Collection Assistant

DEPARTMENT:  Business Office


STATUS:  Non-Exempt


POSITION SUMMARY:  Position provides clerical support in the pre-collection and bad debt turnover process



  1. Document accounts with alerts, turnover notes and prelist information timely and appropriately.
  2. Updates accurate patient demographic and insurance billing information and makes necessary system corrections to the account.
  3. Uses tact and sensitivity in communicating effectively and respectfully with physicians, collection agency staff and coworkers.
  4. Recognizes overpayments and provides proper documentation to Accounts Payable for refunds or posting.
  5. Has a thorough understanding of accounts, encounters, budgets, and invoices as they relate to this position.
  6. Fully understands and is able to perform patient payments and adjustments in our practice management system(s).
  7. Updates accurate patient demographic and makes necessary system corrections to the account.
  8. Sets up and maintains files and record systems to support postings.
  9. Uses tact and sensitivity in communicating effectively and respectfully with clients, families, co-workers, and all others by practicing established Customer Service Standards.
  10. Provides for maintenance of confidentiality of client records and communications to meet HIPAA requirements.
  11. Maintains the values and philosophy of the Clinic’s mission statement.
  12. Recommends quality and/or process improvement initiatives in order to more effectively and efficiently perform the job functions of this position.
  13. Sorts return mail related to bad debt accounts.
  14. Exhibits computer systems knowledge and proficiency as necessary to perform job functions.
  15. Takes initiative to seek out tasks and duties or to assist others as necessary.
  16. Adheres to HIPAA guidelines set forth in Clinic policies and practices.
  17. Performs all other duties as assigned.


High School diploma or equivalent required.


Knowledge, Skills, and Abilities:

Position requires: a) ability to perform simple mathematical equations; b) ability to use 10 key calculator proficiently; c) excellent verbal and written communication skills.  Prior experience in healthcare or insurance setting preferred.  Must possess strong analytical skills.  Computer skills and accurate typing required.


Special Demands/Requirements: